Frequently Asked Questions
We currently ship within the United States and Canada.
Yes! For orders outside the US and Canada, visit our Global Store to purchase from our Australia-based warehouse. Note: Vanity mirrors and furniture cannot be shipped internationally.
- Standard Shipping: 5-7 business days.
- Express Shipping: 3-5 business days.
Shipping costs are calculated based on order weight at checkout.
All US/Canada orders are dispatched from Salt Lake City, Utah.
Yes. Canadian orders may incur duties/taxes assessed by the CBSA. These fees are the customer’s responsibility.
No, we currently do not provide local pickup.
Contact us immediately at makeupbag.net@gmail.com for a replacement or refund. No need to return damaged items – we’ll resolve it promptly.
Yes! We accept returns/exchanges within 30 days of delivery. Exclusions: Vanity mirrors (final sale).
Customers cover return costs unless the item was damaged or incorrect due to our error.
- Initiate returns here.
- Use registered post – we’re not liable for lost unregistered returns.
- Allow 5-7 business days for processing after we receive your item.
Email makeupbag.net@gmail.com ASAP. If the order hasn’t shipped, we’ll cancel it. Once shipped, cancellations aren’t possible.
Wrap items securely to prevent damage. We cannot refund items broken due to improper packaging.
Email makeupbag.net@gmail.com for assistance.